Frequently Asked Questions

Contact Us

Please send a detailed message to:

Note: If you're contacting us about a return or a damaged item, please remember to include your order number in the email.

Our Customer Care Team is available Monday thru Friday from 6AM PST thru 6PM PST. Please send a message to and we will get back to you ASAP!

My Order

Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Please allow up to 5 business days for processing during promotions.

Orders placed after 11:00 am PST will be processed the next business day or the following day. Orders placed on weekends and holidays will process on Monday or the next business day. 

For more information about Shipping and Delivery, click here.

If you've just finished placing your order, please contact Customer Care at immediately as your order is likely already in the shipping queue and may no longer be available for changes.

If your order has already shipped from our warehouse to the original incorrect shipping address provided, please contact USPS / UPS to see if it can be rerouted to your modified shipping address. If it has been rerouted to our warehouse your package will be processed as a return and you will need to replace your order, as we are unable to ship an order twice.

For more information about Shipping & Delivery, click here.

For more information about Cancellations & Returns, click here.

Shopping Info

Yes, and very much so! At L’ANZA, we take security very seriously, and we understand how important it is to our shoppers - after all we're shoppers, too! When you place an order on L’ANZA’s website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • AOL 5.0 and higher
  • Internet Explorer 5.0 and higher
  • Mozilla Firefox 1.0.4 (Windows only)
  • Netscape 6.0 (Windows only)
  • Safari RSS
  • Google Chrome

When viewing your shopping bag, you will see a "Promo Code" field above your order subtotal. Please enter your code in this section and be sure to click apply to view your new estimated total during checkout.*

*One promotional code can be used per order. Most codes can only be used towards regular priced items and are invalid towards already discounted items or value sets, unless otherwise specified L’ANZA.

We are required to collect sales tax on orders being shipped to most states in the US. If you have other questions regarding sales tax, please feel free to email us at

We accept:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Paypal
  • Klarna

We're sorry, we do not accept:

  • CODs
  • Layaway plans
  • Personal Checks
  • Money Orders
  • Gift cards
  • Credit cards with billing addresses outside the U.S.
  • International credit cards

Shipping Info

For more information about Shipping & Delivery, click here.

Below are the shipping options available for your package. Please select the option that best suits your delivery needs during checkout.

Standard Ground Shipping - $5.95
Most orders shipped via standard service are processed and shipped in 3 - 5 business days, depending on product availability. Most ground shipments are delivered within 7 -10 business days from the order's ship date.
FREE GROUND SHIPPING is available for orders of $75 or more. No code needed.

Priority Service (2nd Day Air) - $12.95
All Priority Service orders must be placed by 11:00 AM PST to be shipped the same business day or the following day. Any orders placed after 11:00 AM PST on Friday, will not be shipped until Monday or Tuesday at the latest. Most of these orders are delivered within 2 - 3 business days from the order's ship date.

For more information about Shipping & Delivery, click here.


For more information about Cancellations & Returns, click here.