Shipping
Once an order is placed, your order is sent to our warehouse for processing. Upon shipment, an email will be sent to you with tracking information to the address on file. It may take up to 5 business days to process and ship your order, however our warehouse normally ships before the 5th business day.
Standard Ground Shipping - $5.95 Most orders shipped via Ground are shipped within 5 business days, depending on product availability. Tracking information will be provided at the time of shipment.
FREE Standard Ground Shipping is available on qualifying orders. Your order subtotal must be at the free shipping threshold, even if a discount code is applied during checkout – no code needed, this will automatically apply when qualified.
Express Service (2nd Day Air) - $12.95 All Priority Service orders placed by 11:00 AM PST will be scheduled to ship the same business day or the following business day. Any orders placed after 11:00 AM PST on Friday, will not ship until the following Monday or Tuesday at the latest. Tracking information will be provided at the time of shipment.
Are there shipping restrictions?
Orders are shipped on business days only. Business days are Monday through Friday, excluding United States Federal or observed holidays. Some items sold by L'ANZA require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At L'ANZA, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience. We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, U.S. Minor Outlying Islands, American Samoa, Northern Mariana Islands and U.S. Virgin Islands at this time.
We do not ship to freight forwarding addresses, logistics companies, shipping/mailing facilities, nor hotels.
L'ANZA is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico).
Do you ship internationally?
Sorry, not at this time. L’ANZA only ships within the United States. You may contact our Customer Care team at custcare@lanza.com to inquire about your specific region.
Do you ship to the U.S. Military addresses (APO/FPO)?
Yes! Please continue checkout as if shipping to an address within the U.S. All U.S. military addresses (APO/FPO) must select the shipping option of Standard Ground Shipping. Your billing address must match the credit card mailing address regardless of your military shipping address.
Please provide the order number and contact us with the email address linked to the order. We are sorry as there is no option for return/replacement of bonus items/gifts or samples.
L'ANZA is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico). We are sorry however we cannot accept any claims received after 30 days of purchase date.
When will I get my order?
We do not process orders during weekends and federal holidays which means orders placed during these times will begin processing the following business day.
The following may affect your order:
- Delivery times depend on your location and the shipping method you choose.
- Orders placed during promotional sales may experience slight delays.
- We will do all we can to ensure your order is delivered on time.
- We cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.
|
Method |
Estimated Delivery Time |
|
Standard / Ground |
5 - 8 Business Days |
|
Express / 2Day |
2 - 3 Business Days |
How do I track my order?
Once your order has been shipped, you will receive an automated email with your tracking information.
You can also verify this information by visiting our website and logging into your account to view your order details.